Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities

• Answering and triaging tickets while ensuring SLA adherence
• Managing internal customer support systems and client monitoring
• Facilitating global customer communications

Required Qualifications

• 1-2 years of experience in customer service and support
• Familiarity with third-party tools such as Zendesk, JIRA, and Slack
• Basic technical skills and ability to learn and document processes
• Experience working with large data sets
• Technology background in support is preferred