Technical Team Manager

Job Summary

A company is looking for a Team Manager to oversee and coordinate complex technical initiatives with a focus on operational excellence.

Key Responsibilities

• Manage day-to-day operations of client projects, ensuring high standards of quality and efficiency
• Oversee lifecycle of technical issues from identification through resolution, adhering to SLAs and KPIs
• Foster a positive team culture and provide mentorship to team members while facilitating client communications

Required Qualifications

• Prior experience in a technical support, system administration, DevOps, or software operations role
• Proficiency in analyzing performance metrics, logs, and user data to identify root causes
• Experience leading remote or globally distributed teams
• Familiarity with support operations frameworks such as Sigma or COPC
• Project management certifications (PMP, Agile, Scrum) are a plus