User Support Specialist

Job Summary

A company is looking for a User Support Specialist.

Key Responsibilities

• Provide technical support and assistance to users via various communication channels
• Diagnose and resolve user issues related to software and hardware
• Document support interactions and maintain knowledge base resources

Required Qualifications

• Experience in a user support or technical support role
• Familiarity with support ticketing systems
• Basic understanding of computer systems and software applications
• Ability to work independently and as part of a team
• High school diploma or equivalent; relevant certifications are a plus