Vendor Management Manager

Job Summary

A company is looking for a Vendor Management Manager, Customer Support.

Key Responsibilities

• Serve as the main liaison between internal teams and third-party support vendors, managing contracts and relationships
• Define and track KPIs, SLAs, and QA metrics to monitor vendor performance and implement improvement plans
• Lead day-to-day operations and ensure vendors are properly staffed and trained to meet demand

Required Qualifications

• 5+ years of experience in vendor management, operations, or customer support
• Proven ability to manage remote teams across time zones and cultures
• Strong data orientation with the ability to analyze dashboards and drive action
• Experience in a scaling or high-growth environment is a plus