Vice President of Operations

Job Summary

A company is looking for a VP of Operations to oversee operations across its brands.

Key Responsibilities

• Define and maintain long-term vision and operating plans for operations, focusing on efficiency and performance
• Lead and mentor operations leaders to align with organizational objectives and foster a culture of collaboration
• Drive innovation and continuous improvement, leveraging technology to enhance operational processes and customer satisfaction

Required Qualifications

• 15+ years of experience in customer-facing functions in a B2B SaaS or media environment, or 6+ years in top-tier management consulting
• Proven track record of driving digital transformation in large organizations
• Understanding of core customer support systems such as CRMs and ERPs
• Undergraduate degree required; advanced degree preferred
• Experience with customer satisfaction frameworks like NPS or CSI is a plus