Job Summary
A company is looking for a RN Call Us First - PST.
Key Responsibilities
- Provide telephone triage assessment and health advice to Primary Care patients using approved protocols
- Document calls in a timely manner according to department standards for legal and statistical purposes
- Ensure performance standards are met while delivering superior customer service to internal and external customers
Required Qualifications
- Active RN license
- 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.)
- Experience in disease management, home health, discharge planning, utilization review, and patient education
- Experience in telephonic nursing
- Case management experience preferred
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