Workforce Analyst

Job Summary

A company is looking for a Workforce Analyst to join its Workforce Management team.

Key Responsibilities

• Conduct in-depth analysis of workforce data to identify trends and provide actionable recommendations
• Develop and maintain reports and dashboards to monitor operational performance
• Collaborate with cross-functional teams to refine forecasting and scheduling processes

Required Qualifications

• 4+ years of experience in Workforce Analysis
• Expert proficiency in Excel and SQL
• Proficiency with Workforce Management software, preferably Assembled
• Experience with data visualization tools is a plus
• Familiarity with contact center operations and scheduling constraints