Renewals Account Manager

Job Summary

A company is looking for a Renewals Account Manager to join their Customer Success organization.

Key Responsibilities

• Manage a portfolio of renewals by collaborating with team members, partners, and customers
• Create and manage timely renewal quotes and maintain accurate renewals forecasts
• Identify and execute upsell opportunities, ensuring a minimum 85% retention rate

Required Qualifications

• Minimum 2 years of service renewal experience, preferably in the networking or SaaS industry
• Expert knowledge of service business practices, including co-termination and service terms
• Experience negotiating with partners and customers in a multi-tier channel environment
• Proficient in analytics tools such as Excel, Access, and Tableau
• Experience with Salesforce.com and MS Dynamics is a plus