Salesforce Architect

Job Summary

A company is looking for a Salesforce Agentforce Architect to lead the technical design and architecture of Salesforce solutions for enterprise clients.

Key Responsibilities

• Architect and deliver Salesforce Agentforce/Service Cloud solutions, including Omni-Channel and CTI integrations
• Design and implement Experience Cloud portals for customer support and self-service
• Collaborate with stakeholders to gather requirements and ensure well-architected Salesforce implementations

Required Qualifications

• 8+ years of hands-on Salesforce experience, with 3+ years in an architecture or technical leadership role
• Proven experience in delivering complex Service Cloud/Agentforce projects
• Strong experience with Lightning Web Components, Apex, and Flow
• Expertise in API integrations using REST, SOAP, and middleware
• Salesforce certifications such as Application Architect or Service Cloud Consultant are preferred