Salesforce Business Analyst

Job Summary

A company is looking for a Salesforce Business Analyst (Service Cloud) - Remote.

Key Responsibilities

• Act as the primary liaison between business stakeholders and IT teams to translate business needs into technical requirements
• Lead discovery sessions to document business processes and translate workflows into functional specifications and solution mockups
• Collaborate with developers and QA teams, manage the testing lifecycle, and support end-user training and adoption

Required Qualifications

• Salesforce Administrator Certification (active/current)
• 3+ years of hands-on experience with Salesforce, particularly Service Cloud features
• Proven track record in gathering and managing complex business and system requirements
• Experience working with cross-functional teams in various business areas
• Familiarity with Agile/Scrum methodologies and tools such as JIRA