Senior Data Analyst

Job Summary

A company is looking for a Senior Data Analyst focused on Call Center Operations.

Key Responsibilities

• Build and manage visualization tools and reporting workflows to translate complex insights into actionable intelligence
• Conduct comprehensive analyses of operational metrics, customer behaviors, and market trends to guide strategic decisions
• Collaborate cross-functionally with various departments to ensure alignment on data-driven initiatives

Required Qualifications

• Bachelor's degree in Analytics, Business, Economics, Statistics, or related field (or equivalent experience)
• 4+ years of experience as a Data Analyst in a fast-paced, high-growth environment
• Proficiency in SQL for querying and data validation
• Experience with statistical languages such as Python or R, and strong skills in Excel
• Experience with BI/visualization tools, preferably AWS QuickSight, Tableau, or Power BI