Senior Digital Customer Engagement Manager

Job Summary

A company is looking for a Senior Digital Customer Engagement Manager to strengthen customer relationships and maximize retention and expansion.

Key Responsibilities

• Design, launch, and optimize onboarding, expansion, and retention journeys using HubSpot
• Own and optimize brand presence across review platforms and manage customer communication strategies
• Track sponsorship ROI and collaborate with teams to enhance marketing activity's impact on revenue and retention

Required Qualifications

• 3-5+ years in digital, lifecycle, or customer marketing roles, preferably in B2B SaaS
• Expert-level experience with HubSpot or equivalent marketing automation platforms
• Strong understanding of North American customer lifecycle and buying behavior
• Experience with customer review management platforms and digital brand monitoring tools
• Familiarity with customer success tooling and excellent project management skills