Senior Manager, Professional Services

Job Summary

A company is looking for a Senior Manager, Professional Services Engineering.

Key Responsibilities

• Lead and develop a global team of Professional Services Engineers to achieve customer and company outcomes
• Collaborate with Customer Success leadership to shape strategy and ensure alignment with customer adoption and growth
• Define and implement metrics and processes to improve delivery quality and scalability

Required Qualifications

• 10+ years of experience in a post-sales customer-facing role in a technology company
• 5+ years of leadership experience with a focus on coaching technical teams
• Experience leading distributed teams across multiple regions
• Proficiency with REST APIs and SaaS integration concepts
• Expertise in scoping and executing professional services engagements