Senior Manager, Retention

Job Summary

A company is looking for a Senior Manager, Retention - Owned Media.

Key Responsibilities:

• Lead channel strategy, performance, and innovation across multiple client accounts
• Serve as the main point-of-contact for key clients, driving retention strategy aligned to business goals
• Manage and mentor a team of retention marketers, fostering a collaborative environment

Qualifications:

• 7-10+ years in retention or lifecycle marketing, with significant agency-side experience
• 3+ years of experience in a leadership role with direct management responsibilities
• Deep expertise in Klaviyo, Postscript, Attentive, or comparable ESP/SMS platforms
• Proven ability to develop and present retention strategies to senior stakeholders
• Strong analytical skills with comfort in performance reporting and marketing KPIs