Senior Manager, Workforce Analytics

Job Summary

A company is looking for a Senior Manager, Inbound Ops & Workforce Analytics to drive workforce planning and analytics within their Inbound Operations team.

Key Responsibilities

• Design and implement labor forecasting models and conduct operational labor reviews with stakeholders
• Build and maintain dashboards and analytics to support labor utilization and performance metrics
• Collaborate with cross-functional teams to align workforce strategies and optimize labor planning

Required Qualifications

• 7+ years of experience in workforce planning, labor analytics, or operations strategy
• 2+ years of experience managing others in a strategic planning or workforce analytics role
• Proven track record in developing headcount models and workforce strategies
• Advanced analytical skills with experience in SQL, Excel, or similar BI tools
• Bachelor's degree in a transferable field