Senior Microsoft Dynamics CRM Analyst

Job Summary

A company is looking for a Senior Microsoft Dynamics CRM Business Analyst.

Key Responsibilities

• Elicit and document detailed business and functional requirements; develop solution proposals and business process designs
• Support a large Dynamics CRM D365 implementation and collaborate with developers to validate solutions
• Conduct functional testing, create user documentation, and provide post-implementation support

Required Qualifications

• Minimum 10 years as a Business Analyst with experience in enterprise CRM applications
• Proficient in documenting business processes and gathering functional requirements
• Experience collaborating with IT teams to align CRM designs with business objectives
• Skilled in developing testing and implementation plans with stakeholders
• Bachelor's degree or equivalent experience; prior experience with CRM and ERP systems is preferred