Senior Network Analyst

Job Summary

A company is looking for a Senior Network Analyst Support.

Key Responsibilities

• Answer incoming customer and third-party provider calls and initiate incident tickets
• Monitor network elements for anomalies and provide in-depth technical support via the helpdesk
• Generate KPI reports and identify areas for improvement in documentation and processes

Required Qualifications

• At least five years of experience in Help Desk support or Network Administration
• Basic knowledge of Unix/Linux and intermediate knowledge of Windows Office Suite
• Knowledge of NextGen 911, VoIP, and network reporting tools
• Industry recognized certifications (Network+, A+, ITIL, etc.) are a plus
• A four-year college degree is a plus