Service Design Specialist

Job Summary

A company is looking for a Service Design Specialist to support the Veterans Affairs call center transformation and consolidation effort.

Key Responsibilities

• Assist in documenting and cataloging core, supporting, and center-specific processes to develop the Business Process Hierarchy (BPH) Model
• Support the creation of Current State Value Stream Maps to visualize workflows and identify inefficiencies
• Help develop Current State Service Blueprints, mapping interactions for high-volume call and digital scenarios

Required Qualifications

• 3-5 years of experience in service design, organizational change management, or business transformation
• 2 years of experience in project support, data analysis, or process documentation roles
• Bachelor's degree in a related field
• Self-motivated and reliable with the ability to manage multiple tasks
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)