Service Design Specialist

Job Summary

A company is looking for a Service Design Specialist - CX.

Key Responsibilities

• Develop and maintain customer support journey maps and service blueprints, identifying areas for improvement
• Architect and launch AI agent solutions within omnichannel platforms, ensuring operational efficiency
• Collaborate with cross-functional teams to identify automation opportunities and drive continuous improvement

Required Qualifications

• 2+ years of experience in service design, customer experience, or support operations
• Strong understanding of customer journey mapping and service blueprinting
• Hands-on experience with customer-facing AI agents
• Experience deploying and configuring AI agents in customer support platforms
• Proficient in tools like Miro, Lucidchart, and Figma