ServiceNow Business Systems Analyst

Job Summary

A company is looking for a ServiceNow Business Systems Analyst.

Key Responsibilities

• Gather, analyze, and document business and technical requirements to create user stories and acceptance criteria
• Collaborate with cross-functional teams to optimize ServiceNow solutions and maintain technical integrity
• Support the Development Team and Product Managers in managing the backlog and ensuring clarity of tasks

Required Qualifications

• Associate degree in Information Technology, Computer Science, Business, or a related field preferred
• ITIL4 Foundation experience and/or certification
• 2 to 4 years of experience with the ServiceNow platform as a technical analyst or admin
• Experience working in agile teams is required
• Broad understanding of ServiceNow modules, particularly in Request Management