Technical Operations Analyst

Job Summary

A company is looking for a Technical Operations Analyst who will ensure the smooth operation and reliability of IT services and infrastructure.

Key Responsibilities

• Use monitoring tools to manage the health of IT services and infrastructure, identifying potential issues before service disruption occurs
• Perform capacity management by analyzing trends to help forecast future needs and plan approved changes with minimal disruption
• Drive the resolution of underlying IT issues to reduce repeat occurrences and produce Knowledgebase articles for common issues

Required Qualifications, Training, and Education

• Experience in a large-scale Enterprise environment supporting IT services in highly regulated industries
• Familiarity with ITIL processes and ITSM tools such as ServiceNow
• Proven experience with Windows Server and desktop Operating Systems, Microsoft Active Directory, and email technologies
• Knowledge of virtualization platforms, patching tools, and enterprise storage management
• Ability to diagnose common issues across applications and experience with monitoring tools and scripting for automation