ServiceNow Engagement Manager

Job Summary

A company is looking for a ServiceNow Engagement Manager.

Key Responsibilities:

• Manage cross-functional projects and teams to enhance customer experience
• Provide regular updates to customers and internal executive teams
• Identify project gaps and propose solutions to drive resolutions

Required Qualifications:

• 3+ years in Customer Engagement roles
• Experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional project management experience
• Demonstrated experience in leading strategic customer programs
• Experience with analytics and understanding of metrics and KPIs