ServiceNow HRSD Data Analyst

Job Summary

A company is looking for a ServiceNow HRSD Data Analyst.

Key Responsibilities

• Extract and analyze HR service delivery data from ServiceNow
• Build dashboards and reports to inform HR decision-making
• Identify trends and assess the effectiveness of HR knowledge articles and ticket deflection strategies

Required Qualifications

• Experience with ServiceNow HR Service Delivery
• Proven ability to build analytics dashboards (Power BI, Tableau, or similar)
• Strong background in HR analytics and metrics
• Experience with employee care and HR service models is preferred
• Knowledge of ticketing systems and deflection metrics is preferred