ServiceNow Support Specialist

Job Summary

A company is looking for an MSP Support Specialist-ServiceNow to manage ServiceNow support and incident resolution.

Key Responsibilities

• Manage ServiceNow support tickets, escalations, and coordinate upgrades and patching activities
• Act as Technical Commander during incidents, ensuring timely resolution and communication of business impact
• Generate reports on incidents and operational metrics, and drive continuous improvement initiatives

Required Qualifications

• Bachelor's degree in information technology or related field
• FedRAMP Certified with knowledge of FAR/DFARS compliance
• Minimum ServiceNow Certified System Administrator (CSA)
• Strong understanding of IT Service Management (ITSM) and related frameworks
• Experience with Agile/Scrum methodologies and project management tools