Staff Software Engineer

Job Summary

A company is looking for a Staff Software Engineer - Infinia L3.

Key Responsibilities

• Own critical customer case escalations, including root cause analysis and mitigation strategies
• Lead incident response efforts and utilize AI tools for accelerated resolution
• Collaborate with various teams to enhance product reliability and customer success

Required Qualifications

• 8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering
• Deep understanding of file systems, storage performance, and Linux kernel internals
• Proven debugging skills at system/protocol/app levels
• Hands-on experience with troubleshooting on Linux
• Experience using AI tools for diagnostics and reducing MTTR