Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to join their Technical Account Management team.

Key Responsibilities

• Lead customer onboarding and serve as the main technical point of contact
• Guide customers through streaming architecture and troubleshoot technical issues
• Monitor account health and conduct periodic reviews to ensure customer goals are met

Required Qualifications

• 4+ years in technical consulting, solutions engineering, or Technical Account Management
• Experience with media streaming protocols (RTMP, HLS, DASH, SRT, WebRTC)
• Strong understanding of RESTful APIs and scripting (Java preferred)
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and Linux/Windows environments
• Prior customer-facing experience focused on technical success and growth