Technical Product Manager

Job Summary

A company is looking for a Technical Product Manager, Customer Experience.

Key Responsibilities

• Act as the primary point of contact for product inquiries, bugs, and investigations, ensuring timely triage and support
• Investigate and reproduce reported issues, collaborating with Engineering to prioritize and resolve bugs effectively
• Perform QA and release sign-off for new features and fixes, maintaining a consistent quality assurance process

Required Qualifications

• 3-6 years of experience in a SaaS company, preferably in product operations, technical support, or QA
• Proficiency in SQL and experience with data-driven products
• Experience working with Account Management or Customer Support teams to resolve product issues
• Familiarity with Jira and browser developer tools for inspecting web applications
• Strong self-organization skills and experience in fast-paced, remote tech environments