Technical Project Manager

Job Summary

A company is looking for a ZCX Technical Project Manager to drive successful implementations of contact center solutions.

Key Responsibilities

• Manage complex project portfolios for contact center and related technologies, including resource allocation and capacity planning
• Develop and maintain comprehensive project plans, including critical path analysis and resource forecasting
• Serve as a strategic liaison between customer executive teams and internal leadership, ensuring project alignment with business outcomes

Required Qualifications

• 6-9 years of experience in leading complex, multi-stakeholder implementations
• Hands-on experience with deployment projects for contact center and related technologies
• Proven experience as a Project Manager or Coordinator in a customer-facing role
• Project Management certifications (e.g., PMP, PRINCE2) are preferred
• Experience with project management and document management tools