Technical Writer – User Guides and Knowledge Base

Description:
• Create a comprehensive user guide and dynamic knowledge base for enterprise media software based on ~80 user journey workflows.
• Develop step-by-step instructions, annotated visuals, and web-ready content optimized for support portal with chatbot functionality.
• Deliver first published iteration by Oct 31, 2025 and full initial deliverable by Jan 1, 2026; support client launch and product rollout.
• Format content for HTML-based support portal, including printer-friendly versions; write KB articles, release notes, and training materials.
• Collaborate with product and engineering as needed; suggest documentation improvements.

Requirements:
• Proven experience as a technical writer, especially with enterprise software or user-facing documentation.
• Strong ability to convert complex processes (e.g., financial/performance workflows) into user-friendly documentation.
• Excellent communication and initiative—able to ask questions proactively and clarify ambiguous requirements.
• Demonstrated skill creating combined text + visuals documentation.
• Comfortable working independently under tight timelines, and managing iterative deliverables.

Benefits: