Telecom Service Assurance Specialist

Job Summary

A company is looking for a Service Assurance Specialist T3.

Key Responsibilities

• Serve as the highest-level escalation point for advanced telecom and network issues, ensuring rapid resolution of service-impacting incidents
• Design, configure, and manage advanced routing and switching protocols, ensuring network stability and performance
• Provide advanced technical support for Tier 1 and Tier 2 teams, mentoring staff and improving escalation procedures

Qualifications

• Bachelor's degree in Computer Engineering, Network Engineering, Telecommunications, or a related field (Master's preferred); or equivalent work experience
• Demonstrated experience in telecommunications and networking with advanced troubleshooting and escalation support responsibilities
• Prior Tier 3 or senior support experience strongly preferred
• Advanced knowledge of telecom systems, network protocols, and security practices
• Industry certifications such as CCNA, CCNP, CompTIA Network+, or other relevant credentials preferred