Temp Corporate Trainer

First Financial Federal Credit UnionJob Description Job Title: Member Experience Trainer I, II, III Department: Member Experience Administration Support
EEO-1 Job Class: 2 – Professionals
Full-time
Part-time
Temporary
Telework Work Possible (if checked)
Important: See Telework Policy for Additional Criteria
Creates, implements, and conducts engaging, formal training for employees to enhance their skills, while providing exceptional service delivery to our members. Supports the Credit Unions Core 4 Values and assists in the achievement of our Strategic Plan Goals.
Onsite role with remote flexibility; occasional travel required for training delivery.
Proficient in navigating credit union systems essential to daily operations across all MX functional areas.
Applies core principles of adult learning (andragogy) in training design and facilitation.
Advancement through Trainer levels is based on demonstrated performance and manager recommendation; Spanish proficiency is a plus.
background in training or education highly desirable.
Preferred experience with content management, creation, organization of training curriculum.
Do you have the skills to fill this role Read the complete details below, and make your application today.

Provide a personalized and seamless experience to trainees and peers in alignment with the Member Experience (MX) mission.
Apply training knowledge and available resources to communicate the features and benefits of products and services effectively.
Uphold regulatory and organizational policies throughout all training activities.
Communicate clearly and professionally across platforms on behalf of the Training Team while maintaining strict confidentiality.
Serve as a positive role model, promoting the Credit Unions mission, vision, and philosophy throughout MX training.
Trainer I
Deliver structured and engaging training sessions using role-play, coaching, hands-on practice, and discussion-based learning.
Monitor trainee comprehension, administer assessments, and adapt instruction to meet individual learning styles and needs.
Lead onboarding sessions for new hires across all MX teams to ensure a consistent and cohesive experience.
Collaborate with MX staff and departmental leaders to maintain accurate, consistent training content and share best practices.
Contribute to the upkeep of knowledge management tools and demonstrate initiative in expanding training expertise.
Trainer II
Identify and address training and process gaps by assessing curriculum and frontline procedures.
Maintain training records, track effectiveness, and communicate updates through knowledge systems.
Facilitate specialized training tailored to functional areas and support cross-functional initiatives, including meetings, testing, and rollouts.
Trainer III
Lead the Train-the-Trainer Program and provide support to developing trainers.
Develop and deliver leadership training to prepare MX employees for advancement.
Continuously evaluate training environments and explore innovative tools and strategies to enhance program quality.
Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.
First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.
24-32 Hourly Wage