Temporary Quality Analyst

Job Summary

A company is looking for a Temp Disaster Relief Quality Analyst.

Key Responsibilities

• Interpret and apply client-specific policies and procedures accurately
• Evaluate agent calls using a standardized scoring system to ensure consistency and fairness
• Conduct coaching sessions to help agents enhance their service delivery and communication skills

Required Qualifications

• High school diploma or equivalent required
• Must be a U.S. citizen and meet eligibility for federal clearance
• Must not be under any form of corrective action and must be eligible for internal transfer
• Proficient in Microsoft Word, Excel, Access, and call center systems
• Demonstrated ability to coach, lead, and motivate others