Vice President of Mortgage Servicing

Job Summary

A company is looking for a Vice President, Single Point of Contact.

Key Responsibilities

• Lead and manage the Single Point of Contact (SPOC) team to ensure exceptional customer service and efficient mortgage servicing operations
• Enhance borrower satisfaction by providing dedicated support and improving understanding of loss mitigation processes
• Optimize SPOC effectiveness and maintain accurate documentation while identifying and escalating borrower issues as needed

Required Qualifications

• Bachelor's degree in business administration, finance, or a related field required
• 7+ years of experience managing large teams and cross-functional departments
• 10+ years of experience in mortgage servicing or financial services, particularly in loss mitigation and regulatory compliance
• Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending
• Leadership skills with the ability to motivate and mentor a multi-functional staff in a dynamic environment