Workforce Management Analyst

Job Summary

A company is looking for a Workforce Management Analyst responsible for analyzing workforce data and optimizing staffing schedules.

Key Responsibilities

• Develop accurate volume and workload predictions using historical data
• Create efficient staffing schedules while monitoring adherence and adjusting as necessary
• Identify process inefficiencies and present recommendations to leadership

Required Qualifications

• 2+ years of experience in an analytics-related role
• Experience with workforce management platforms such as Verint, NICE WFM, or Genesys
• Advanced Excel skills and familiarity with BI tools like Tableau or Power BI
• Bachelor's Degree in Business Administration, Analytics, Statistics, or equivalent experience
• Valid US Driver's License