Account Resolution Specialist

Job Summary

A company is looking for an Account Resolution Specialist to assist students in managing their federal loan repayment obligations.

Key Responsibilities of the Account Resolution Specialist:

• Conduct outbound calls to former students regarding past due loan accounts and repayment solutions
• Counsel borrowers on repayment programs and document all interactions accurately
• Collaborate with loan servicers and participate in outreach campaigns to reduce delinquency rates

Qualifications and Skills for the Account Resolution Specialist:

• High school diploma or equivalent required; additional education is a plus
• Previous experience in customer service or collections strongly preferred
• Comfortable managing high volume phone interactions while multitasking on a computer
• Proficient with Microsoft Office Suite and able to navigate multiple systems
• Reliable, punctual, and able to work independently in a remote environment