Accounting Support Specialist

Job Summary

A company is looking for a Support Specialist - Accounting & Payments.

Key Responsibilities

• Provide first-level customer support for end-users and school administrators regarding VC Pay Tuition Management and Accounting products
• Manage and prioritize multiple support cases, ensuring timely and accurate responses to customer inquiries
• Analyze and resolve technical issues, while maintaining internal and external knowledgebases to enhance support documentation

Required Qualifications

• 1-2 years of customer support experience in a school business office or software industry
• Prior knowledge and experience with accounting and online payment processing
• Ability to multi-task and work under various constraints
• Demonstrated aptitude for using and teaching technologically sophisticated software
• Highly motivated with the ability to work independently and collaboratively