E-commerce Retention Specialist - 37164129636

About Client:

Fast-growing beauty brand known for our ultra-soft, best-selling makeup

brushes and innovative, cruelty-free products. Rooted in the

creator community, we value authenticity, kindness, and curiosity—and we’re on a

mission to inspire and empower through beauty.

About the job:

We’re looking for a results-driven Retentions Specialist to join our growing

e-commerce beauty brand. In this role, you’ll focus on keeping our customers happy,

engaged, and loyal by identifying churn risks, developing personalized retention

strategies, and delivering exceptional customer experiences. Your goal will be to

increase customer lifetime value and reduce cancellations through proactive

communication and problem-solving.

Responsibilities:

● Engage with at-risk customers to understand concerns and offer tailored

solutions

● Develop and implement customer retention campaigns and loyalty initiatives

● Analyze customer data and behavior to identify trends and opportunities

● Collaborate with marketing and customer service teams to improve the

customer journey

● Maintain detailed records of customer interactions and feedback

● 1–2 years in customer retention, sales, or support (preferably in e-commerce

or beauty)

● Strong communication and persuasion skills

● Ability to handle objections and turn negative experiences into positive ones

● Customer-focused mindset with a passion for beauty and skincare