Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to troubleshoot technical challenges for customers and partners.

Key Responsibilities

• Provide exceptional customer support via various communication channels, addressing issues related to products and solutions
• Identify, document, and resolve hardware and software issues while ensuring SLAs/KPIs are met
• Collaborate with internal teams and report software bugs for future improvements

Required Qualifications

• Bachelor's Degree or equivalent experience in a technology-related field, preferably Computer Science
• Demonstrated success with root cause analysis and troubleshooting complex systems
• Knowledge of internet-based systems and multiple operating systems
• Willingness to learn new programming languages and adapt to changing technical environments
• Experience working with CRM casing software is preferred