ADA Senior Operations Analyst

Job Summary

A company is looking for a Senior Operations Quality Analyst.

Key Responsibilities:

• Conducts quality reviews of Americans with Disabilities Act (ADA) claims
• Identifies trends, root causes, and quality gaps from data analysis, providing feedback to associates and management
• Coaches and mentors ADA Specialists to improve claim handling

Required Qualifications:

• 3+ years of experience managing ADA claims
• Experience managing ADA claims for a variety of customers
• Prior training or management experience preferred
• Bachelor's degree preferred