Customer Account Representative

About Us

At Bela Brand Bat, we are committed to creating outstanding customer experiences while fostering a professional and welcoming work environment. Our team values dedication, strong communication, and continuous growth. We are currently seeking a motivated and detail-oriented individual to join our front office team in Columbus, OH.

Job Description

We are currently seeking a dedicated and detail-oriented Customer Account Representative to join our team. In this role, you will serve as a primary point of contact for customers, assisting with account management, order processing, and resolving customer concerns. You will work closely with internal teams to ensure client satisfaction and consistent service delivery.

Responsibilities

• Manage customer accounts by maintaining accurate records and ensuring all data is up to date

• Respond to client inquiries in a timely and professional manner

• Process orders, track shipments, and provide updates to clients

• Collaborate with internal departments to resolve customer issues efficiently

• Monitor account activity to identify and address any inconsistencies

• Build and maintain strong relationships with clients to ensure long-term satisfaction

• Provide reports and account summaries as needed

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred

• Previous experience in customer service, account management, or a related field

• Strong communication and interpersonal skills

• Excellent organizational and time management abilities

• Proficient in Microsoft Office Suite and basic data entry

• Ability to work independently and as part of a team

• Attention to detail and a problem-solving mindset

Benefits

• Competitive salary: $40,000 – $47,000 per year

• Opportunities for professional growth and development

• Supportive and collaborative team environment

• On-the-job training to enhance your skills

• Full-time position with consistent weekday schedule