Front Desk Agent

About Us

At Captura Hall, we specialize in innovative visual marketing, creative campaign development, and brand identity refinement. Based in Saint Louis, MO, we work with a diverse client base to build impactful and enduring brand experiences. Our team thrives on creative collaboration, professional growth, and a results-driven approach to branding and marketing strategies.

Job Description:
We are looking for a Front Desk Agent to join our team at Captura Hall. As the first point of contact for our guests, you will play a key role in ensuring their stay is pleasant and comfortable. The ideal candidate will have excellent communication skills and a passion for delivering outstanding service.

Responsibilities:

• Greet guests warmly and check them in and out efficiently.

• Answer phone calls, take reservations, and assist with inquiries.

• Maintain a clean and organized front desk area.

• Process payments, issue receipts, and handle billing inquiries.

• Coordinate with housekeeping and maintenance to ensure guest satisfaction.

• Provide information about hotel amenities, local attractions, and services.

• Handle guest complaints or concerns with professionalism and a solution-oriented approach.

Qualifications:

• High school diploma or equivalent; additional education is a plus.

• Previous experience in a customer service or hospitality role is preferred.

• Strong communication and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Basic computer skills, including familiarity with reservation software.

• Excellent problem-solving abilities and attention to detail.

• A positive, team-oriented attitude.

Benefits:

• Competitive salary ($31,000 - $36,000 per year).

• Opportunities for growth within the company.

• Comprehensive training and development programs.

• Employee discounts on services and amenities.

• Paid time off and holiday benefits.

• Health and wellness benefits.