Service Communications Assistant

About Us

Bela Brand Bat is a dynamic and innovative company committed to excellence in client service, brand development, and business operations. Based in Orlando, FL, we focus on providing tailored solutions and supporting professionals in a fast-paced, goal-oriented environment. We value professionalism, reliability, and attention to detail, and we are seeking a motivated Personal Assistant to join our growing team.

Job Description

We are seeking a Service Communications Assistant to support our customer service and operations departments by facilitating effective communication between internal teams and clients. The ideal candidate will be detail-oriented, organized, and possess strong written and verbal communication skills.

Responsibilities

• Coordinate and manage internal and external service-related communications

• Draft, edit, and distribute service updates, memos, and client notices

• Serve as a liaison between clients and the service team to ensure inquiries and issues are clearly communicated and resolved

• Track and report communication metrics and feedback to management

• Assist in preparing service documentation and client materials

• Maintain organized records of correspondence and client interaction

• Support team initiatives to improve communication flow and service efficiency

Qualifications

• Bachelor’s degree in Communications, Business Administration, or a related field

• 1–2 years of experience in customer service, administration, or communication roles

• Excellent written and verbal communication skills

• Strong organizational and time-management abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and as part of a team in a dynamic environment

• Detail-oriented with the ability to handle multiple priorities

Benefits

• Competitive salary between $51,000 and $60,000 per year

• Opportunities for career growth and professional development

• Gain valuable skills in communications and client support

• Supportive and collaborative team environment

• Full-time role with consistent weekday hours