Analyst II

Job Summary

A company is looking for an Analyst II to manage staffing forecasts and schedules.

Key Responsibilities

• Generate and communicate long-term and short-term staffing forecast reports and schedules
• Monitor performance metrics and allocate resources based on workload demands
• Identify efficiency concerns and collaborate with operations to address staffing variations

Required Qualifications

• Strong analytical skills and a proven proficiency with MS Office Tools
• Experience with Playvox and Salesforce ServiceCloud or other workforce management systems preferred
• Advanced Excel skills, including the ability to analyze data trends and patterns
• Ability to handle confidential information and work independently in a fast-paced environment
• Previous contact center experience preferred