Application Support Engineer

Job Summary

A company is looking for an Application Support Engineer.

Key Responsibilities

• Own resolution of high-severity incidents and lead root cause analysis
• Collaborate with Product Owners to manage bugs and user stories in Azure DevOps
• Identify automation opportunities and contribute to continuous improvement initiatives

Required Qualifications

• 5+ years of experience in application or production support
• Strong experience with ticketing systems and backlog management tools
• Expertise in monitoring platforms for incident management
• Experience leading root cause analysis for complex incidents
• Bachelor's degree in a related field or equivalent experience preferred