Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (WFH/Remote setup) (English and Spanish).

Key Responsibilities:

• Interact with customers via phone, email, and in-person to address questions, concerns, and service requests
• Assist customers with payments, renewals, cancellations, and other policy-related needs
• Resolve customer issues and complaints promptly while maintaining a professional and positive attitude

Required Qualifications:

• Bilingual (Spanish/English) strongly preferred
• At least 1 year or more Customer Service Experience (BPO setup)
• Customer service experience required; insurance industry experience is a plus
• Good organizational skills
• Team-oriented, dependable, and professional