Support Specialist

Job Summary

A company is looking for a Support Specialist.

Key Responsibilities

• Provide high-quality, timely support to customers across multiple channels
• Troubleshoot and resolve complex customer issues across products and platforms
• Develop and maintain deep product knowledge to assist customers effectively

Required Qualifications

• Strong organizational skills with the ability to manage competing priorities
• Genuine customer-centric mindset with enthusiasm for helping and problem-solving
• Familiarity with support platforms (e.g., Zendesk, Intercom) and ticketing systems (e.g., JIRA)
• Analytical thinking to assess tickets, spot trends, and recommend improvements
• Adaptability to thrive in a fast-paced environment with shifting priorities