Escalation Manager, Claim Resolution

Job Summary

A company is looking for an Escalation Manager, Enhanced Claim Resolution Management.

Key Responsibilities

• Manage complex client issues as the final escalation point and maintain professional relationships
• Lead initiatives to improve processes and tools while driving workflow and quality improvements
• Provide leadership in project management and support team development through coaching and advocacy

Required Qualifications

• Medical billing or US healthcare experience, or ability to learn foundational concepts quickly
• Bachelor's degree or equivalent experience
• Strong project management skills, including resource alignment and risk management
• Ability to analyze data and provide actionable insights
• Experience with business tools such as Excel, Smartsheets, and Google tools