Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist with outbound calls and customer communication regarding home loans.

Key Responsibilities

• Engage with customers through email and outbound calls to establish rapport
• Gather information related to customers' financial situations and goals
• Educate customers and loan officers about the loan process and next steps

Required Qualifications

• 1-2 years of customer service, call center, or sales experience
• Proficiency with Microsoft Office programs such as Word, Excel, and Outlook
• High School Diploma or equivalent; some college preferred
• 1+ years of experience in the mortgage or real estate industry preferred
• Passionate about helping customers achieve financial goals