Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist for a contract position with 100% remote work.

Key Responsibilities

• Listen to callers' concerns, manage their expectations, and ensure timely resolution
• Guide callers through troubleshooting steps via phone/email to resolve issues
• Document information in the client ticket management application while complying with HIPAA and other regulations

Required Qualifications

• 2+ years of Tier II/Escalated enterprise environment call center application/software support experience
• Experience in handling high volume ticket support, managing 40+ tickets daily
• Professionalism and accountability in communication
• Ability to mentor peers with troubleshooting inquiries