Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Define and lead the strategy for customer onboarding, implementation, adoption, renewals, and growth
• Build and manage a high-performing Customer Success team serving 30-50 complex accounts
• Design and implement Customer Success processes, tools, and playbooks to enhance customer experience and drive expansion

Required Qualifications

• Several years of experience in the US healthcare system with a technical product
• Experience in early-stage environments (Series A - C) with a hands-on approach
• Proven track record of building and scaling Customer Success teams for SMB and enterprise customers
• Experience creating systems, playbooks, and tools from scratch
• Strong data-driven mindset focused on customer usage, retention, and engagement patterns